Writing is useful to share my thoughts with you. I have collected the most recent ones in six areas related to the Themes I propose. You can download them. I would like to know if they were useful!
Process 
- Internal communication synonymous with process (U&C - January 2021)
- How to enhance professionalism with relationships and internal organization. Expert advice (Dentistry33 - November 6, 2015)
- Procedures: pity or delight? (U&C - marzo 2008)
- Communicating... seems easy! Or how to find the right solution for good internal communication (De Qualitate - November 2004)
- The process: a way of being and a language (De Qualitate - May 2003)
- Professionalism in quality: the master for the Quality Manager (De Qualitate - January 2003)
Written Communication
- From "cactus" to "cactus with a flower": the image of online communication (News, March 2, 2021)
- Writing & Communicating: they are not equal! (Pestmanagement, March 2021)
- From communicating to being understood: principles and methods (U&C Nr. 5, May 2019)
- Communicating with words and images: presentations (U&C Nr. 4 - April 2014)
- Communicating with a text: why it is not easy to make yourself understood (U&C - February 2014)
- Communicating with emails (Unification & Certification - March 2012)
- Written communication: innate ability or acquired competence? (Unification & Certification - February 2012)
Team Working
- Working well in a team, becoming soloists from time to time: "Impresa & Jazz" by Erika Leonardi (criticaletteraria.org, January 28, 2020)
- When the group values the individual (The company - March 2008)
- How to enhance professionalism with relationships and internal organization. Expert advice (Dentistry33 - November 6, 2015)
- The strength of the group: it is also valid in work, not only in sport. Let alone when you have to treat a person (Dentistry33 - February 17, 2014)
- Teachings from Jazz: the formula to feel good about yourself and others (AIF Learning News - March 2011)
Quality ISO 9001
- Cell, Person, Company, united by a common thread (Erika Leonardi - July 2021)
- Professionalism in quality: Master for Quality Manager (De Qualitate - january 2003)
- ISO 9001: 2015. It is not putting lipstick on elephants (Industriaitaliana.it - December 9, 2016)
- Fewer rules, more responsibilities (L'Impresa - 12/2015)
- For quality quality: the Quality Manager: the Quality Manager (U&C - September 8, 2013)
- Quality for quality: reflections on the 2010 Paolo Scolari Award (Unification & Certification - June 2010)
Service Management
- Word of mouth is the dentist's first tool of choice (Dentistry33 - June, 8 2018)
- The product support service: advantages and difficulties (U&C nr. 4 - April 2018)
- Word of mouth, the 4 actions to take in order not to suffer it but to dominate it (Davis Cussotto, Dentistry33 - April 14, 2017)
- Why selling a service is more difficult than selling a product (Facebook - October 19, 2015)
- Ignoring complaints compromises the patient's smile. How to turn them into opportunities (Dentistry33 - April 9, 2014)
- If the judgment on the service is subjective, what is it for? How to transform it into a positive element for the study (Dentistry33 - March 26, 2014)
- An asset of great value: time. Also for the patient (Dentistry33 - March 7, 2014)