Quality Manager
Egea - 2021, 2nd edition
Internal communication and process
Franco Angeli - 2020
Writing to be understanded
Egea - 2018
Word of mouth for a successful dental team
Edra - 2018
Beyond the customer: the interested parties
From listening to word of mouth
Assolombarda,Milan 2019
ISO 9001: 2015, responsibility and opportunity of choice
Assolombarda, Milan 2016
Quality manager
Egea, Milan 2015
Drawing processes
The ZoomUp method. The person and the group. Internal communication
Franco Angeli Editore - 2012
Service management
IlSole24Ore - 2008
Masters of your own time
GIUNTI 2009
Company in jazz
IlSole24Ore 2008, 2nd edition
Understanding Quality
IlSole24Ore 2007, 2nd edition
Rebuilding and living the quality process in the company
Sperling & Kupfer 2005
Serving success
Erika Leonardi e Giuseppe Negro
Foreword by Parasuraman IlSole24Ore, 2003
Quality services
Erika Leonardi e Filippo Barbarino
Quality services
A world of Quality
IlSole24Ore, 1995
