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Quality Manager

Egea - 2021, 2nd edition

Internal communication and process

Franco Angeli - 2020

Enterprise & Jazz

Group work in swing time

Guerini NEXT - 2018

Writing to be understanded

Egea - 2018

Word of mouth for a successful dental team

Edra - 2018

Beyond the customer: the interested parties

From listening to word of mouth

Assolombarda,Milan 2019

ISO 9001: 2015, responsibility and opportunity of choice

Assolombarda, Milan 2016

Quality manager

Egea, Milan 2015

Drawing processes

The ZoomUp method. The person and the group. Internal communication

Franco Angeli Editore - 2012

Service management

IlSole24Ore - 2008

Masters of your own time

GIUNTI 2009

Company in jazz

IlSole24Ore 2008, 2nd edition

Understanding Quality

IlSole24Ore 2007, 2nd edition

Rebuilding and living the quality process in the company

Sperling & Kupfer 2005

Serving success

Erika Leonardi e Giuseppe Negro

Foreword by Parasuraman IlSole24Ore, 2003

Quality services

Erika Leonardi e Filippo Barbarino

Quality services

A world of Quality

IlSole24Ore, 1995